Salary: £29,526 - £30,414 per annum
Fixed Term Contract until: 30 September 2025Part Time: 8 hours (as a minimum) per week
We are seeking a team of seasonal Cinema Hosts to play a vital role in supporting our busy front of house and cinema operations at BFI IMAX during the upcoming spring / summer blockbuster season.
Key responsibilities of a Visitor Services Assistant include:
• Providing a first class welcome to all visitors to the BFI IMAX.• Working in Front of House, ticketing, food and beverage areas to deliver an excellent level of customer service.• Maintaining a high standard of cleanliness and quality in all areas at all times.• Taking every opportunity to learn new skills and use initiative to improve the customer experience.• Maximising sales opportunities in every interaction.
We are looking for individuals who:
• Have previous experience in a customer facing operational role.• Are excellent and inspiring communicators with a passion for seeking out any opportunity to engage with customers.• Are flexible, committed and results focused, with a willingness to collaborate and work together, to take ownership of actions and get things done.• Are passionate about film and moving image cinema.
This role is based at our BFI IMAX site at London Waterloo and is advertised as a minimum 8 hours per week on a fixed term basis until 30 September 2025 to support our blockbuster season. If successful you will be working on a shift rota basis covering Friday to Thursday, with late, overnight, bank holiday and weekend shifts to be expected.
Due to the seasonal nature of the contract, you will need to be flexible around existing contracted staff and busier times in the cinema programme.
A full induction to the role and the BFI will be provided.
For a detailed look at our upcoming programme, visit https://www.bfi.org.uk/bfi-imax
About the BFI
We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.
At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.
We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.
Further details about the role, the BFI and our benefits can be obtained by visiting www.bfi.org.uk/about-bfi/job-opportunities.
InterviewsWe anticipate a high volume of applications for this role. The first-round interview process will therefore include a pre-screening call to assist the hiring team shortlist candidates. If you are unavailable on the listed dates, please include this in your application form.
The closing date for applications is 23:59 on Wednesday 19 February 2025
First round interviews (pre-screening call) will be held on Saturday 22, Sunday 23 or Monday 24 February 2025.
Second round interviews will take place in person at BFI IMAX on Friday 14 or Saturday 15 March 2025.
