Job profile

Salary: £31,326 per annum 

Fixed Term Contract: 03 February until 11 April 2025 

We are looking for a Delegate Services Coordinator who will lead on the delivery of a high-quality Festival Industry delegate experience, overseeing all aspects of their experience before and during the Festival, offering clear communication that will help them to maximise the professional opportunity and enjoyment.   

BFI Flare is our long-running LGBTQIA+ festival, with a growing audience in London and on BFI Player, and one of the most inclusive film events of the BFI’s annual calendar.  

Key responsibilities include: 

• Manage all accreditation and ticketing needs of industry and filmmaker delegates at the Festival.  

• Oversee the processing of all Delegate applications (Industry, Press and Filmmaker) with support from the Delegate Services Assistant. 

• Implement a clear communications strategy for all delegates from registration to participation in the Industry & Professional Programme and post Festival evaluation.   

• Work with the Filmmaker and Industry Services Manager and marketing team to promote the sale of delegate passes and produce email bulletins, containing updates on the industry programme. 

• Track and report on festival pass sales, maintaining accurate financial records. 

We are looking for candidates who have: 

• Significant administrative experience gained within a Festival, cultural organisation or similarly fast-paced environment, in a similar role 

• Experience using CMS and email marketing systems 

• An appreciation of, and passion for LGBTQIA+ arts and culture 

• Experience compiling and circulating press coverage 

• Ability to build effective relationships with key contacts across BFI and stakeholder organisations, and to communicate effectively and tactfully with stakeholders at all levels. 

A full list of responsibilities and minimum requirements can be found in the job description. 

About the BFI  

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow. 

At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.  

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.  

Further details about the role, the BFI and our benefits can be obtained by visiting www.bfi.org.uk/about-bfi/job-opportunities. 

Depending on the volume of applications, you may be asked to complete a small task or attend a pre-interview screening call to further to assist the hiring team in shortlisting for this role. In this instance, interview dates may be subject to change.  

The closing date for applications is 23:59 on Monday 02 December 2024 

First interviews will be held on Tuesday 17 December 2024