Job profile

Salary: £34,602 - £40,545 per annum 

Fixed Term Contract: until 31 March 2026 

We are looking for a Systems Support Specialist to provide support on the BFI’s Our Screen Heritage systems and data projects. 

The Our Screen Heritage project will bring the BFI National Archive, the UK’s national collection of moving image, up-to-date by acquiring and preserving the story of moving image in the digital/online era and reflecting the diversity and richness of contemporary Britain today. 

The Systems Support Specialist will be a first point of contact for technical queries and problem reports, addressing them in conjunction with Collections Systems Team and Digital Preservation Team and Technology and Digital Transformation teams (T&DT). 

Key responsibilities include: 

• Provide front-line support for Collections Information Database and Digital Preservation Infrastructure. 

• Process system issue reports submitted via online reporting forms, assessing their priority level, and diagnosing issues through discussion, analysis and delegation to appropriate stakeholders. 

• Provide support for data and systems tasks within the Our Screen Heritage project 

• Develop user support resources – for both internal and external users - and implement solutions to direct users to them and maximise their usage. 

We are looking for candidates who have: 

• Demonstrable experience of using Collections Management Systems 

• Proven experience of working in a technical support role or similar front-line user service area. 

• Demonstrable experience of explaining technical concepts to system end users 

• Experience working with large datasets using standard tools e.g. Excel 

A full list of responsibilities and minimum requirements can be found in the job description. 

About the BFI  

We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow. 

At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.  

We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups; who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.  

Further details about the role, the BFI and our benefits can be obtained by clicking the links to the left.

The closing date for applications is 23:59 on Monday 14 October 2024

First interviews will be held on Thursday 24 or Friday 25 October 2024

Second interviews will be held on Wednesday 30 October 2024